Omaha Steaks

[vespachica]

The saga continues. I was thinking it would be tomorrow until I received a reply!


Dear Ms. P,

Thank you for contacting Omaha Steaks. We apologize for any
inconvenience.

As stated in the free item promotions, the free items cannot be combined
with any other offer.

If you have any further questions, please feel free to email us or contact
us at 1-800-329-6500. Thank you.

Sincerely,

J D
Omaha Steaks Customer Care


Like hell I'm going to call them. I wrote them back and copied in the BBB again.


Ms. D,

Rest assured this will be my final order with your company. I will also tell my friends. I also have an internet cooking blog where I will post this transaction. Your website print is very misleading and deceptive; I do not appreciate your practices. YOUR computer system allowed this order to not only go through at the time I placed the order but it was also confirmed. It is not my fault your computer system allowed this despite anything your so-called restrictions may state.

Please escalate to the highest manager available. I am not satisfied with your response.


(Crap. Forgot to sign my name.)

Comments

[animimi.livejournal.com]

It's at Blogspot:

http://marycooks.blogspot.com baby! :)

I am so mad about this situation. Seems like my assumption is correct; they received a buttload of orders with the free burgers and now they're rescinding the orders. Too bad! I'm going to email them multiple times per day and copy in the BBB until I'm satisfied! *grin*

[cerabellum.livejournal.com]

good for you!

i saw this offer posted several times yesterday and never got the guts to do it (or maybe monday)...

i would not stop until you got what you were told you would get. even if that means every day you email. LOVE IT! keep us in the loop.

[strryeyedgrrl.livejournal.com]

Hey, we're doing the same thing! I have eleven back and forth emails currently in my inbox. I filed a complaint with the BBB, too, since that's how I roll. I also collected screenshots and asked them to point out on the specific shots WHERE it stated what they were saying and they didn't. They sent me another canned response.

[animimi.livejournal.com]

I HATE that they just keep repeating the same old thing.

[strryeyedgrrl.livejournal.com]

I think I started pissing off poor Julie. :)